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RETURNS

Our policy lasts 30 days!

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it.

To complete your return, please email us at pride@lionheartclothing.ca and include the order number (we do require a receipt or proof of purchase).

Please note that gift card(s) cannot be returned - those are final sale.

 

WILL YOU REFUND MY SHIPPING / DELIVERY COSTS IF I RETURN MY ORDER?

Unfortunately we're not able to pay for the shipping return, but we will send out the exchanged item at no cost to you!

SALE ITEMS

Please be aware that sale items are final sale and can't be returned for a refund - but they can be exchanged if the item is still in stock.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally within 7 business days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pride@lionheartclothing.ca

SALE ITEMS (if applicable)
All Sale items are final sales.

EXCHANGES (if applicable)
We will gladly exchange an item that was purchased and doesn't fit or you want a different colour (of course the item must be in the same condition that it was received in.)

If you need to exchange it for the same item, send us an email at pride@lionheartclothing.ca and send your item to:

Lionheart Clothing Co.
Attn: Exchange
31 Beaverbrook Dr.
Fall River, NS
B2T 1S5

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an electronic gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


SHIPPING
To return your product, you should mail your product to:


Lionheart Clothing Co.
Attn: Returns
31 Beaverbrook Dr.
Fall River, NS
B2T 1S5

Shipping the exchanged item to anywhere in Canada or the USA will normally take between 5 - 15 business days - let us know if your item hasn't arrived in that time!

If you are returning the item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and can't give a refund if we don't receive the item back.